retrieve password

If you forgot your password, you can receive it at the email account used
as your login for Please enter your email in the box,
as indicated.

After entering your email, you will be required to enter the answer you
set up in your registration for your identity confirmation. If you have not
done that, you will be asked "What is your favorite pet’s name?" If you
enter your favorite pet’s name and nothing happens, you probably never
set it up. In that event, please send an email to
and request that we reset your password.

PLEASE NOTE: If you try to login three times with the wrong password,
your account will be locked. You will have to send an email to requesting it to be unlocked. We will unlock it
and reset your password.